UK FOOTBALL SCHOOLS -

UK Football Schools Limited and UK Football Consulting Ltd Terms & Conditions - PLEASE NOTE Football Guardians Ltd Terms are seperate and are included below these terms

These terms
1. What these terms cover. These are the terms and conditions on which we supply our services to you. By registering your interest in our services, you confirm that:

you are aged 18 years or over and are registering on behalf of yourself or your child (if your child is under 18 years of age);
if you are registering on behalf of your child, you confirm that you are the parent or legal guardian with parental responsibility for that child; and
you have not appointed an educational agent (which represents existing or prospective students or schools).
1. Why you should read them. Please read these terms carefully before you register your interest in our services. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Information about us and how to contact us
1. Who we are. We are made up of:

a) UK Football Schools Limited, a company registered in England and Wales with company number 11256870 with its registered office at The Pool Innovation Centre, Trevenson Road, Redruth, United Kingdom, TR15 3PL; and

b) UK Football Consulting Ltd, a company registered in England and Wales with company number 11884059, with its registered office at The Pool Innovation Centre, Trevenson Road, Redruth, United Kingdom, TR15 3PL.

When we mention "we", "us" or "our" in these terms, we are referring to both of these companies, unless stated otherwise.

Our contract with you
1. How to request our services. To register your interest in our services, you will need to complete our online registration form on the ukfootballschools.com website.
2. No obligation to provide services. We are not obliged to provide the services to you. If we decide not to accept your request for our services, we will confirm so by email. Otherwise our services will be provided to you in accordance with these terms.
Our services and charges
1. Free Consultation Services. UK Football Schools Limited’s consultation services include providing recommendations to you for your or your child’s enrolment at a school and facilitating communication between you and such recommended school. UK Football Consulting Ltd’s consultation services include providing recommendations to you for your or your child’s enrolment at a university or academy and facilitating communication between you and such recommended university or academy. Our consultation services are provided to you free of charge.
2. Paid-for Concierge Services. UK Football Schools Limited provides concierge services (such as accompanying your child on a visit to an establishment, arranging pick up from airports, travel and accommodation). If you or your child wish to obtain these services, you will be required to contact us to make a booking and pay the relevant fee. The amount you pay for our services depends on the services you have ordered. Details of the different packages that are available and the charges payable are available on request. All payments will be taken over the phone or made and processed via our third-party payment software provider, Stripe, in accordance with its terms and conditions. All payments must be made in full in advance.
3. Introduction Services. We may introduce you to the following third party service providers. The introduction service provided by us is free of charge, although the services provided by those third parties may require payment of a fee to those third parties:

UK Football Trials Ltd. If you or your child enrol at a school through UK Football Schools Limited or enrol at a university or academy through UK Football Consulting Ltd, you will be entitled to request a free 1-day football trial through our sister company UK Football Trials Ltd. We will provide you with information on how to make such a request once we have received confirmation that you or your child have enrolled at the establishment. You will be required to register on UK Football Trials’ website and enter into a separate agreement with them.
Football Guardians Limited. We may introduce you to our sister company, Football Guardians Limited, who may provide advisory services, scout report services, mentoring and/or other services to you. If you decide to purchase these services, you will be required to pay the relevant fee and enter into a separate agreement, which can be found here.
Pastoral Services Introduction. We may introduce you to third party pastoral care providers. Such pastoral care services are provided by third parties in accordance with their terms and conditions and we are not responsible for any services provided by them.

Using our services
1. Correspondence with schools. You agree that you will not contact, and will not allow any third party to contact on your behalf, any establishment recommended by us without our consent and will comply with our instructions in respect of any such contact. If you circumvent or attempt to circumvent this agreement by entering into any arrangement with any establishment recommended by us, and as a result we do not obtain payment of any referral fee that would otherwise have been due to us by such establishment or other third party, you agree that you will be liable to us for payment of such referral fee that would have been due to us.
2. Acceptance of recommendations. You are under no obligation to accept any recommendation we make to you as part of our consultation services or to enter into any agreement with any third party we introduce you to as part of our introduction services. You are responsible for making the final decision as to whether you act upon our recommendations or introductions or not and we take no responsibility for your decision.
3. If you accept our recommendations. If you or your child intend to enrol at an establishment recommended by us, you agree:

to notify us that you or your child intend to enrol at such establishment;
to notify such establishment that you were referred to them by us, in accordance with our instructions; and
that we have no control over and cannot accept any responsibility for the services provided by the establishments. We will not be liable for any loss or damage that may arise from your enrolment at such establishment(s).
1. Provision of information. We may need certain information from you so that we can supply the services to you (for example, information about your or your child’s health before attendance at our events and/or enrolment at an establishment; proof of age; or proof of parental responsibility for your child). We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 7.4 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for not supplying any part of the services if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
2. If you or your child attend any of our events, activities or trips, you agree:

to comply with our reasonable instructions including in relation to health and safety, and any instructions provided by the relevant venue;
that your child will be accompanied at all times by a responsible adult where required by us;
to ensure that you or your child will not be under the influence of illegal drugs or alcohol;
that you will not act abusively or threaten any of our staff or other attendees; and
that we are entitled to take photographs, film and record you and your child and any such photographs, films and recordings will belong to us.
1. Insurance. If you or your child intend to participate in any football events or activities organised by us or on our behalf, you should ensure that you have adequate insurance in place, including adequate personal injury insurance.
2. Intellectual Property Rights. You agree that all intellectual property rights in or arising out of or in connection with our services (including the copyright in our website, social media content and any photographs, films or recordings we take as part of the services) shall be owned by us, and you are not entitled to use any of our content, trademarks, trade names, domain names or social media handles unless we have specifically allowed you to do so.
3. If you do not comply with these terms. You agree that you are responsible for complying with your obligations under these terms, and failure to comply with your obligations under these terms may result in legal action against you.

Our responsibility
1. Our services. We aim to carry out our services for you with reasonable skill and care. However, we cannot guarantee that a suitable recommendation can be made to you or that the use of our services will lead to any particular result for you or your child.
2. Compliance with laws. We will comply with all applicable laws, regulations and codes of practice when providing the services to you.
3. We are responsible to you for loss and damage caused by our negligence. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill when providing the services, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Our total liability to you for sub-standard performance of the services shall be limited to £1million.
4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are supplied with reasonable skill and care.
5. We are not responsible for your property. We will not be responsible for any of your or your child’s property if they are stolen, lost, damaged or left behind at any of our events, activities or trips.
6. We are not liable for business losses. We only supply the services for personal use. If you use our services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7. We are not liable for services provided by third parties. Any services provided to you by third parties to which we have introduced you or which we have recommended to you are provided under the terms and conditions of those third party service providers and we make no endorsement of their services nor accept any responsibility for the suitability or standard of the services provided by them.
Cancellation
1. If we cancel our services. We reserve the right to cancel or reschedule any of our events, activities or trips. If an event is cancelled by us and we are unable to reschedule, we will refund any money paid by you in respect of such event. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
2. If you wish to change your mind. If you wish to cancel any of your paid-for services, you have 14 days after the day we email you to confirm we accept your booking. If you cancel within this period, we will refund any money paid by you in respect of such paid-for service. See clause 8 below for details of how to cancel your booking. Please note that if you request cancellation of your booking within the 14 day cancellation period and we have started to provide the services to you, then you will have to pay us the cost of services you have received up to the point when you notify us of cancellation.
3. Ending the contract because of something we have done. You can end the contract if we have materially breached the contract, or if there is a risk that supply of the services may be significantly delayed because of events outside our control. If you are ending a contract for any of these reasons, the contract will end immediately and we will refund you in full for any services which have not been provided. See clause 8 below for details of how to end your contract.
4. We may end the contract if you break it. We may end the contract at any time by writing to you if you breach the terms of this agreement including by not complying with your obligations set out in clause 5.
5. You must compensate us if you break the contract. If we end the contract in the situation set out in clause 7.4 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
How to end the contract with us
1. Tell us you want to end the contract. To end the contract with us, please let us know by contacting us by doing one of the following:

(a) Phone or email. Call customer services on 07940 410739 or email us at Chris.woodburn@ukfootballschools.com. Please provide your name, home address, details of the booking and, where available, your phone number and email address.

(b) By post. Print off the form (available in the SCHEDULE to this contract) and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

1. How we will make any refunds which are due to you. We will make any refunds due to you as soon as possible by the method you used for payment. If you are exercising your right to cancel within the 14 day cancellation period in accordance with clause 7.2, then any refund due to you will be made within 14 days of your telling us you have changed your mind.
Privacy & Data Protection
1. How we may use your personal information. We will only use the personal information you provide to us in accordance with our Privacy Policy which is available on our website at www.ukfootballschools.com/privacy_policy.pdf
Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. You may not transfer your rights to someone else without our consent. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.

10.7 Complaints. If you are unhappy with our services, we will do our best to put things right – please contact our Customer Success Team for more information about how we handle complaints. If you are unhappy with how we have handled any complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’ (via http://ec.europa.eu/odr). The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts.

Football Guardians Limited Terms & Conditions

These terms
1. What these terms cover. These are the terms and conditions on which we supply our products and services to you. By placing your order, you confirm that:

you are aged 18 years or over and are registering on behalf of your child (if your child is under 18 years of age); and
you are the parent or legal guardian with parental responsibility for that child.
1. Why you should read them. Please read these terms carefully before you place your order. These terms tell you who we are, how we will provide our products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Information about us and how to contact us
1. Who we are. We are Football Guardians Limited, a company registered in England and Wales with company number 12225157 with its registered office at The Pool Innovation Centre, Trevenson Road, Redruth, United Kingdom, TR15 3PL.
2. How to contact us. You can contact us by writing to our customer service team at Chris.woodburn@ukfootballschools.com or at our registered office address as set out above.
3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when submitting your order.
4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
Our services and charges
1. Guardianship Services. We provide basic, gold and platinum packages of services as described below. The amount you pay for our services depends on the services you have ordered and full details of the charges payable will be made available to you before you place your order. All payments will be taken over the phone, via bank transfer or made and processed via our third-party payment software provider, Stripe, in accordance with its terms and conditions. All payments must be made in full in advance.

a) Basic Package: the provision of advisory services including responding to your football related queries (for example on selection and training challenges) from our team of experts as required throughout the academic year. Our experts will discuss your child’s individual development needs and liaise with your child’s school coaches.

b) Gold Package: in addition to the services provided as part of the Basic Package, a professional scout will attend one of your child’s school football games per season and provide a scout report at the end of the academic year. This package includes a place at a 5-day football training and trial camp (held in either April or August) organised by our sister company, UK Football Trials Ltd. You may also purchase additional add-on services as part of this package.

c) Platinum Package: in addition to the services provided as part of the Basic and Gold Packages, your child will receive the following:

a place at a football trial event organised by our sister company, UK Football Trials Ltd;
a ‘Football Development’ scout report in each of the three academic terms, identifying your child’s footballing strengths and weaknesses as well as advising on development and playing level. This will be compiled after attendance at one of your child’s games in each term by a scout from a professional football club;
all available additional extras during the 5 day camp (for example an official scout report, GPS tracking, professional player highlight reel and additional small group coaching);
a one to one 30 minute mentoring session with a football industry expert and a session with a football psychology expert at our 5 day camp;
a pair of personalised football boots; and
in the event a professional club shows interest in your child, introduction to the UK Football trials ambassador and a football agency.
1. Introduction Services. We may also introduce you to third party pastoral care providers. The introduction service provided by us is free of charge, although the services provided by those third parties may require payment of a fee to those third parties. Such pastoral care services are provided by third parties in accordance with their terms and conditions and we are not responsible for any services provided by them.

Our products (for example personalised football boots and any other products we supply to you)
1. Products may vary slightly from any pictures. Any images of the products on our website or as provided by us are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Product packaging may vary. The packaging of our products may vary from that shown in any images on our website or as provided by us.
3. Making sure your measurements and instructions are accurate. If we are making the product to measurements and instructions you have given us you are responsible for ensuring that these measurements and instructions are correct. We will provide information to you on how to measure as part of the order process for the football boots.
Providing the products
1. Delivery costs. Any costs of delivery will be notified to you before you place an order. We will usually cover the costs of delivery to your nominated address. Delivery will be made via a third party delivery service.
2. When we will provide the products. During the order process we will let you know when we will provide the products to you.
3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4. If you are not at home when the product is delivered. If no one is available at your nominated address to take delivery and the products cannot be posted through the letterbox, our delivery service provider will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
5. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract as far as it relates to the supply of that product and clause 10.3 will apply.
6. When you become responsible for the product and when you own the product. A product will be your responsibility from the time the product is delivered to the address you gave us. You own a product once we have received payment in full.
Using our services
1. Provision of information. We may need certain information from you so that we can supply the services to you (for example, information about your or your child’s health before attendance at our events; proof of age; or proof of parental responsibility for your child). We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for not supplying any part of the services if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
2. If you or your child attend any of our events, activities or trips, you agree:

to comply with our reasonable instructions including in relation to health and safety, our code of conduct and any instructions provided by the relevant venue;
that your child will be accompanied at all times by a responsible adult where required by us;
to ensure that you or your child will not be under the influence of illegal drugs or alcohol;
that you will not act abusively or threaten any of our staff or other attendees; and
that we are entitled to take photographs, film and record you and your child and any such photographs, films and recordings will belong to us.
1. Insurance. If you or your child intend to participate in any football events or activities organised by us or on our behalf, you should ensure that you have adequate insurance in place, including adequate personal injury insurance.
2. Intellectual Property Rights. You agree that all intellectual property rights in or arising out of or in connection with our services (including the copyright in our website, social media content and any photographs, films or recordings we take as part of the services) shall be owned by us, and you are not entitled to use any of our content, trademarks, trade names, domain names or social media handles unless we have specifically allowed you to do so.
3. If you do not comply with these terms. You agree that you are responsible for complying with your obligations under these terms, and failure to comply with your obligations under these terms may result in legal action against you.

Our responsibility
1. Our services. We aim to carry out our services for you with reasonable skill and care. However, we cannot guarantee that the use of our services will lead to any particular result for your child.
2. Compliance with laws. We will comply with all applicable laws, regulations and codes of practice when providing the services and products to you.
3. We are responsible to you for loss and damage caused by our negligence. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill when providing the services, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Our total liability to you for sub-standard performance of the services and/or our breaking this contract shall be limited to £1million.
4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and services (including the right to receive products which are as described and match information we provided to you, of satisfactory quality, fit for any particular purpose made known to us, and supplied with reasonable skill and care, and the right to receive services which are supplied with reasonable skill and care) and for defective products under the Consumer Protection Act 1987.
5. We are not responsible for your property. We will not be responsible for any of your or your child’s property if they are stolen, lost, damaged or left behind at any of our events, activities or trips.
6. Missed attendance. If your child is unable to attend any of our events, activities or trips for any reason, or if your child does not participate in any football games at which our scout has arranged to attend for any reason, you will not be entitled to a refund or a reschedule unless you have given us notice in writing at least 7 days in advance of the relevant event, activity or trip that your child is unable to attend and in such circumstances, we will make reasonable efforts to reschedule your child’s or our scout’s attendance (as applicable). It is your responsibility to ensure that your child is able to attend any such events as arranged with us in advance. In the event a football game at which our scout has arranged to attend is cancelled due to reasons beyond your control (for example due to bad weather), we will make reasonable efforts to reschedule the attendance on another date.
7. We are not liable for business losses. We only supply the services and products for personal use. If you use our services or products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8. We are not liable for services provided by third parties. Any services provided to you by third parties to which we have introduced you or which we have recommended to you are provided under the terms and conditions of those third party service providers and we make no endorsement of their services nor accept any responsibility for the suitability or standard of the services provided by them.
Your rights to end the contract
1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

a) if what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12;

b) if you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2; or

c) if you have just changed your mind about our products or services, see clause 9.3.

1. Ending the contract because of something we have done or are going to do. You can end the contract if we have materially breached the contract, or if there is a risk that supply of the services or products may be significantly delayed because of events outside our control. If you are ending a contract for any of these reasons, the contract will end immediately and we will refund you in full for any services or products which have not been provided. (Please note you will not be entitled to a refund for services or products that have already been provided.) See clause 11 below for details of how to end your contract. Alternatively, you may request a credit for use of the services you have ordered at a later date(s) (where applicable).
2. Exercising your right to change your mind:

a) If you wish to change your mind in respect of our services. If you wish to cancel any of your services, you have 14 days after the day we email you to confirm we accept your order. If you cancel within this period, we will refund any money paid by you in respect of such service. See clause 11 below for details of how to cancel your order. Please note that if you request cancellation of your order within the 14 day cancellation period and we have started to provide the services to you, then you will have to pay us the cost of services you have received up to the point when you notify us of cancellation.

b) If you wish to change your mind in respect of our products. If you have bought any of our products (other than as set out below) you have 14 days after the day you (or someone you nominate) receive the product(s) to change your mind. If you cancel within this period, we will refund any money paid by you in respect of such products. See clause 11 below for details of how to obtain a refund. However, please note you do not have a right to change your mind in respect of any customised products you have ordered (this includes the personalised football boots).

Our rights to end the contract.
1. If we cancel our services. We reserve the right to cancel or reschedule any of our events, activities or trips. If an event is cancelled by us and we are unable to reschedule, we will refund any money paid by you in respect of such event. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received. (Please note you will not be entitled to a refund for services or products that have already been provided.) Alternatively, you may request a credit for use of the services you have ordered at a later date(s) (where applicable).
2. We may end the contract if you break it. We may end the contract at any time by writing to you if you breach the terms of this agreement including by not complying with your obligations set out in clause 6.5 and clause 7.
3. You must compensate us if you break the contract. If we end the contract in any of the situations set out in clause 10.2 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
4. We may change the product. We reserve the right to change the brand of the product to a different brand that we reasonably believe is equivalent.
How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by contacting us by doing one of the following:

a) Phone or email. Call customer services on 07940 410739 or email us at Chris.woodburn@ukfootballschools.com. Please provide your name, home address, details of the booking and, where available, your phone number and email address.

b) By post. Print off the form (available in the SCHEDULE to this contract) and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

1. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post them back to us at an address to be notified by us or (if they are not suitable for posting) allow us to arrange collection of them from you. Please contact customer services via the details set out at clause 11.1 above for a return label or to arrange collection. Please note you do not have a right to change your mind in respect of any customised products you have ordered (this includes the personalised football boots).
2. When we will pay the costs of return. We will pay the costs of return:

a) if the products are faulty or misdescribed; or

b) if you are ending the contract because we have told you of an upcoming change to these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. Please note you do not have a right to change your mind in respect of any customised products you have ordered (this includes the personalised football boots).

1. What we charge for collection. If you are responsible for the costs of return and we are arranging collection of the product from you, we will charge you the direct cost to us of collection.
2. How we will refund you. We will refund you the price you paid for the products or services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

b) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

1. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

a) For products that we have not offered to collect, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 11.2.

b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

If there is a problem with the product
1. How to tell us about problems. If you have any questions or complaints about our products, please contact us. You can telephone our customer service team at 07940 410739 or email us at Chris.woodburn@ukfootballschools.com.
2. Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection in the circumstances set out in clause 11.3. Please call customer services on 07940 410739 or email us at Chris.woodburn@ukfootballschools.com for a return label or to arrange collection.
Privacy & Data Protection
1. How we may use your personal information. We will only use the personal information you provide to us in accordance with our Privacy Policy which is available on our website at [LINK TO PRIVACY POLICY].
Other important terms
1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. You may not transfer your rights to someone else without our consent. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.
7. Complaints. If you are unhappy with our services or products, we will do our best to put things right – please contact our Customer Success Team for more information about how we handle complaints. If you are unhappy with how we have handled any complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’ (via http://ec.europa.eu/odr). The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts.